Política de reembolso

ZerimarStore — Returns & Refunds

We want you and your pet to be happy with your purchase.

30-day returns: If you are not satisfied, you may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging.

Damaged, defective, or wrong item: If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with a photo or short video of the issue. We will offer a replacement or a full refund — you will not need to return a damaged item unless we specifically ask.

How to start a return: Email zerimarstore13@gmail.com with your order number. We will reply within 1–2 business days with instructions and, when a return shipment is required, the return address.

Refunds: Once your return is received and inspected (or your damage claim is approved), we will refund the purchase price to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the refund. Original shipping charges are non-refundable except when the return is due to our error or a damaged/defective item.

Non-returnable items: For hygiene reasons, items that have been used by a pet cannot be returned unless they arrived damaged or defective.

Devoluciones (resumen en español): Tienes 30 días desde la entrega para devolver productos sin usar. Si llega dañado, defectuoso o equivocado, escríbenos en 7 días con foto o video: te lo reponemos o te devolvemos el dinero. Escríbenos a zerimarstore13@gmail.com con tu número de pedido.